Support

Dependable support, tailored to you

At Garman Tech, support is more than fixing issues — it’s about ensuring continuity, stability, and peace of mind long after launch.

Clients with a support contract benefit from having trained developers on standby, ready to step in with full knowledge of your system. This means faster response times, quicker resolutions, and far less disruption. For ad hoc support, our software development company will always help, though it may take a little longer while we bring someone up to speed.

Structured, responsive, reliable

Our support model includes full first to third-line coverage:

• First-line: handling day-to-day queries and initial triage
• Second-line: investigating issues that require deeper technical insight
• Third-line: developer-level involvement for complex or critical problems

We aim to respond quickly, and our standard SLA offers:

• Urgent issues: response within 2 hours
• General queries: response within 1 business day

In reality, we often move faster.

Maintenance, updates, and more

Support contracts can also include ongoing maintenance, such as system updates, patching, and performance monitoring. Our software development team work with you to shape the level of involvement you need — whether it’s light-touch oversight or deep, continuous management.

Clear lines of communication

You’ll have access to our support system, designed to make it easy to report issues, flag bugs, and get updates. Our bespoke software developers keep communication open and efficient, with a clear process for triage, resolution, and follow-up.

Support is available as standard from 7am to 10pm, Monday to Friday. If your system demands extended coverage, we can arrange out-of-hours support as part of a bespoke agreement.

We're with you, long-term

When you work with Garman Tech, you're not just getting a delivery team — you're getting a long-term technology partner. We’re here to help your system succeed, not just on launch day, but every day after.