Services

Support, maintenance and modernisation

A system is only as good as the people looking after it. We provide first- to third-line support for the systems we build, and we regularly take over platforms from a previous supplier: get them stable, understand and document them, bring the technology up to date, and get new work shipping again without a pause in service.

What this typically involves

  • First- to third-line support with a named lead
  • Taking over systems from a previous supplier or departed developer
  • Security patching, dependency and platform upgrades
  • Modernisation of legacy .NET, PHP, Access and VB systems
  • Performance, cost and resilience reviews

A conversation about what isn’t working, then a short planning phase that ends in a written proposal. The same senior engineers stay with the project from planning to support. How we work

Rebel Internet Took over a broadband provider’s customer platform from a previous agency and have extended it since. Read the case study

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