WorkRebel Internet · Telecoms and broadband
Taking over and extending a broadband provider's customer platform
Rebel Internet is a customer-first UK broadband provider. We took over their customer portal, internal systems and APIs from the previous development agency, kept everything running, and have been rebuilding and extending the platform ever since.
- Client
- Rebel Internet
- Sector
- Telecoms and broadband
- Work
- Takeover from previous supplier, Customer portals, APIs and integrations, AI customer assistant, Ongoing development
The situation
Rebel Internet's platform had been built by a previous development agency. The relationship had ended and the business needed a team to take the platform over without a pause in service, then keep improving it.
What we built
We took on the existing codebase, stabilised and documented it, and put a proper delivery plan in place. From there we rebuilt the platform from the ground up so it can grow in whatever direction the business takes. The work so far includes a redesigned customer interface, a bespoke Direct Debit collection engine and an AI support assistant that resolves customer issues in real time. Rebel now trusts us with their entire technical presence, from the back office systems to the journey a new customer takes when they sign up.
What changed
A genuine long-term partnership. Development has never stopped. New features ship daily, and Rebel's customers get a service that keeps improving rather than standing still.
Inside the system
Screens shown with example data, not customer records.
